No matter how much your residents love your property and how dedicated a site team you have on staff, no property is immune to the controversial world of online reviews. How can your property combat negative publicity, attract prospective residents, and improve retention? The answer sounds simple enough: Learn to better understand, manage, and respond to online reviews. But in practice? It's far more complicated to know how and when to take action.
In this ebook, you'll learn how to:
- Defend your brand against negative reviews
- Amplify the power of positive reviews
- Leverage knowledge against your competitors to win your market
- ... Plus, get access to customizable response templates