As a professional moving company, you know that excellent customer service is all about paying attention to the small details and personalizing the experience for each of your customers. But – how?
In this SlideShare, we cover how the Japanese concept of omotenashi – the practice of anticipating the needs and wants of others before they have to ask – may be the key to offering the best service across all functions of your business and potentially transforming your customer experience.
In this presentation, you'll learn how to:
- Leverage unique tips and strategies to improve your customer experience initiatives
- Incorporate omotenashi into your daily processes and operations, as well as your sales and marketing efforts
- Drive customer satisfaction and win repeat business